I want to share my poor experience with Fibertec. I was initially quoted a 6-8 week delivery on my windows. I explained that timing was important since I was building the house with my brother who was traveling across the country to assist me. The representative then told me they would try to deliver in 6.5 weeks. Well, 7 weeks passed without a word from them so I inquired about the status of my delivery. I was told that there was a quality control issue with their glass. I started getting desprate for windows after 8 weeks and furious after 9. They continuously strung me along promising "next week" as a delivery. After 12 weeks they were finally loaded on a truck (at a premium delivery fee) and delivered a day later than I paid expedited delivery for. This story has lots more details. Fibertec will blame their suppliers, plant holidays, shippers, YOU for thier lack of performance. Lawyers got involved when I told them that my help had gone home and that I was no longer renting the $3000/month fork lift in which to unload their windows with so therefore I did not want them.

I was treated rudely. They continually failed to honestly keep me informed..in fact they never once contacted me until they were trying to collect my certified check...then let me tell you, they were relentless.

The windows frames had been setting around the factory for over a month clearly getting shuffled around a lot. The sales rep promised me some touch-up paint which still hasn't shown up.

The windows do seem to be pretty solid. Definitely heavy. The weather stripping on one peeled off when I opened a casement. I haven't made that warranty claim yet. I will repost my experience once I contact them. (At this point I'm pretty sure they will blame the weather stripping supplier or the trucker or the installer)

In hind sight, I don't care how good the windows are. Unless you are a big contractor with other projects to work on while your project is delayed for a month+, being rained on and damaged, STAY AWAY!

Statements from the company that customer service changes made in 2009 have improved the situation indicate that more changes are due or the situation was absolutely attrocious back then.

According to the BBB, FIBERTEC gets an A+ Rating:

BBB RATING

I'm not saying you didn't experience problems. If I were you I would log a complaint with the BBB instead of spamming this forum with the same post over and over.

I am working on selections for a house in northern Idaho and reading this forum has helped a lot.
Thanks guys.

All of this discussion about fiberglass windows is very helpful ..... But the most important question of them all which everyone seem to be avoiding is PRICE.

Pricing in most ALL CASES is the determining factor in finding Value.

Lets talk Pricing...... Or is it suppose to remain a secret?

egouin on post #126
One thing to note here.... Eds calculation contains no south facing glazing.... Maybe why heat gain is not occurring.  And I agree with Stephen T  windows can contribute... American versions of Passive haus are quickly ditching passive solar for engineered control in lieu of smaller energy efficient windows and HRV systems.  Lets remember free heat (passive solar) and lets remember making windows smaller reduces daylighting... daylighting is healthy and beautiful light (a write up here on Benefits of Passive solar).    I wrote a blog about technology striping beauty of the picture here.