jwthomes:
Are these the all fiberglass windows inside and out, or the wood/fiberglass combination units? Whats the average outside temperature when the icing occurs?
Its important to note that any moisture collecting on the glass inside the home GENERALLY is a function of excessive moisture inside the house. Look for sources of moisture such as leaky Dryer vents, boiling water, unvented bathrooms during hot showers, unvented gas appliances susch as fireplaces, space heaters, stove, oven, etc. (produce moisture as when burning), crawl space with no vapor barier.
Before you blame the windows (becuuse ANY WINDOW COMPANY will respond the same as I did above), run out to the store and get you a Digital Hygrometer (i have the Acu-Rite 00613 Digital Hygrometer - about 7 -9 bucks at WalMart or Lowes or on line) or even a couple of them, they are cheap, but really give you a lot of information about the air and temps in your house. No need to get fancy with expensive wireless units, etc. just a basic units that gives you the 411. put one on either side of your house or seperate floors, etc. use them to help find the highest moisture area. I promise you that a company technician will have one with him when they come to investigate an icing claim.
Here's the deal. Even with your humidistat @ 28%, if you have other sources of moisture in your house, you may well be sitting on humidity levels at or near the 50 - 60% range when combined with the humidistat pusing moisture into the air. Relative humidity is a funny thing (I am a flyer and study weather & atmospheric conditions). The air can be the same temperature from one day to the next outside, but can be dry one day, and saturated with moisture the next. Many factors contribute to relative humidity. The important thing to know, is that moisture in the air will ALWAYS condensate on a surface that is at or below the dew point. so, if the glass on the window is below the dew point for the conditions INSIDE your home, they will attract and condense water.
Also, were you present when your contractor installed the windows? there are a couple of important factors there as well. these are irrespective of the humidity inside the home, but can be a contributing factor.
Did the contractor seal the openings from the exterior at the very least caulk around the full perimiter? Did he use a foam rope looking product called backer rod? Did they insulate around the windows with fiberglass or expanding foam before they finished the installation on the inside? (
http://www.youtube.com/watch?v=N6cA...re=related) <----- heres a video of how it should be done.
Warm and cool air seek each other to equilibriate. If you are confident of all of these things, and have checked them, and sure that it is the windows that are not performing . . . then I would call the warranty department, and I would state emphatically that you have checked moisture content, insulation and sealing around the window frames, and it is none of these issues.
Further, When contacting Marvin for warranty support, if they do not respond timely and satisfy your problem with your new windows, you should let them know that you are not satisfied that the windows are performing according to the NFRC ratings for energy performance as claimed and required by US DOE Energy Star. And if no satisfaction is reached, then tell them that you will contact WDMA (Window and Door Manufacturing Assoc.) and lodge a formal complaint. (WDMA.Com). This is a big deal to Marvin, Andersen, Jeld-Wen, Pella, Etc. because many of them are "Hallmark Certified" (
https://www.wdma.com/HallmarkCertif...fault.aspx) and that means they are required to meet a specific standard in manufacturing. this is a BIG selling point to Architects and builder communities, and they pay tons of cash to tested independantly by WDMA and stay in this program. They would not take that threat lightly.
In summary, I would follow the step I outlined above. Many people like to throw their weight and attitudes of frustration around. Don't break out the big guns (WDMA) first, but go gently unitl you get your issue resolved, or you will likely be embarrassed when they come out and prove to you that it is the fault of the installer, installation issues, or the moisture content in the home that is the cause of the problem. Not only will they walk away from your claim, but they may bill you for an "unwarranted service call" if they send a national sales rep or service tech out. Remember, the people that are taking your call and trying to help, are people just like you. and they didn't directly assemble your windows or intentionally sell you a non perfoming product. (but you do need to be firm)
Lastly, there is NO excuse for daylight showing through your window at any area. Nor should you ever feel a breeze or air passing through it. Window & door manufactureres are not immune to manufacturing issues and tolerances being out of spec. Daylight issues around sashes, in corners, or air leakage anywhere inside the frame of the window can easily be tested with an incence stick that wafts smoke or a grill lighter. There is always going to be a convesctive action at a window when the temps vary greatly, but the air (smoke or flame) should not move quickly or show signs of any hrizontal "gusty" movement. if it does, document it, and call the manufacturer or disrtuibutor rep. If they do come to fix your problem, watch them do it. Dont hawk and get in thier way, but see how they fix it, and make sure they are not just making a temporary fix to a long term problem.